Payment

To secure your booking, Hello Cake requires a deposit. For Celebration cakes this will be 50% of the total cost of the cake. Full payment must be received prior to pick up or delivery. For Wedding cakes a deposit of £100 is required to secure the booking. Balance due 4 weeks before your wedding date. £100 deposit is non-refundable if Cancelled. 

 

By securing your date with your non-refundable deposit, you are agreeing to these terms and conditions.

 

Wedding date changes.

If you need to re-arrange the date of your wedding, please inform us so we have sufficient time to arrange this. Hello Cake will try our best to accommodate these changes without any additional cost, but this is provided enough notice is given and that we are able to allocate the time needed to accommodate this.  Unfortunately if we are fully booked then we may not be able to accommodate the change.

Deposits are non refundable. 

 

Design changes

For Celebration cakes, changes need to be advised ideally 2 weeks prior to collection to ensure we have enough time to buy additional supplies if needed. 

For Wedding cakes alterations require 3-4 weeks notice. Please be aware that any changes may incur additional costs.

 

Set up and Delivery - Wedding cakes only

Delivery is included within a 15 miles radius of CM22 6af.  Mileage charges apply for venues that are further away. The delivery charge will be quoted at the time of booking.  Hello Cake will liaise with the couple and venue on appropriate set up times.

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Collection of cake

If the customer will be collecting the cake any damages caused in transit will not be covered by Hello Cake

It is advised that the cake is placed in a safe secure place in the vehicle and not on the seat, sudden braking can damage the cake. Equally heat can cause significant damage so we advise keeping the car as cool as possible to avoid any heat damage. 

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The Cake

Once delivery and set up is complete Hello Cake cannot be held accountable for any damages caused by heat/Cold or by accident. Photographs will be taken at set up

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Hello Cake will advise the venue if they believe the cake should be moved due to heat from a window or a radiator.  In summer months buttercream and semi naked cakes may not be advisable if the room to display the cake does not have air-conditioning.  If the Cake will be displaced in a marque in summer months the venue must be aware that insects maybe present. Hello Cake cannot be responsible if cakes are damaged by insects.  

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Flowers and inedible additions  

If real flowers are supplied by the florist they must be non toxic. Hello cake will not use toxic flowers in any arrangement on the cake. If the Florist uses any of this type then Hello Cake cannot be held accountable for any ill health caused to the consumer. 

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Handmade flowers that are edible will likely have wire to secure them to the cake, please remove these flowers from the cake before consumption. Inedible items such as gems, ribbons and internal supports must also be removed. 

 

If flowers will be supplied by your florist they must be of good quality.  If these flowers are not suitable Hello Cake reserves the right to use flowers from any arrangements.  Great care will be taken to ensure the final look of these arrangements is not compromised.  

 

Dietary Requirements

Please advise us of any dietary requirements prior to booking so this can be accommodated. Allergen advice will be provided to venues prior to delivery.

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Compensation

If you are unhappy with your cake Hello Cake will investigate. No compensation will be given if the cake has been consumed. This applies to wedding and Celebration cakes

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